Testimonials
“We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program.”
Linda Coates
Chadstone Shopping Centre
"The mystery shopping program has been very well received in our organisation and has been a central part of an overall performance improvement program at Red Rooster. I would not hesitate to recommend The Realise Group."
Leonie Anderson
Marketing Director
Australian Fast Foods - Red Rooster
Our services
The Realise Group is a boutique market research and mystery shopping company with a focus on the measurement and evaluation of customer experience. We offer a suite of integrated services to help businesses understand and provide their customers with outstanding in-store experiences.
Latest News
Study: Retailers Listening and Making Customer Experience Matter
Customer service in Australia has improved, according to the latest benchmarking data from The... (more...)
PRESS RELEASE - Study: Customer service skills fall short of stimulating purchases
Retailers are not doing enough in the current economic downturn to maximise the number of... (more...)
Strike while the iron is cold
The traditional reaction during an economic downturn is to tighten spending wherever possible. At... (more...)
Mystery shoppers
Clients
