Experience counts

Your frontline team are the ones who will make or break the customer experience for your organisation.

Mystery Shopping Programs

Our Mystery Shopping Programs help organisations measure operational standards which make up their brand promise and ensure they are being consistently delivered at every store or customer touch-point

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Reward & Recognition Programs

Our Reward & Recognition Programs help organisations reward, motivate and incentivise people who are at the front line delivering great experiences to customers.

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Voice of the Customer Programs

Our Voice of the Customer Programs help organisations listen to real customers, giving them an opportunity to communicate their experience of the brand and offer suggestions for improvement.

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Net Promoter Score™ Programs

Calculating a 'Net Promoter Score'™ (NPS) for your business can help your organisation focus on operational processes which maximise promoters and minimise detractors (those consumers with the potential to damage your brand).

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The Latest

The Serve to Conquer - Herald Sun 26 April, 2012

Affordable fashion outlets are matching the high-end service of some boutique rivals. But, overall...

New App Uses Makes Retail Data Collection Faster & Cheaper - ARA Feb 12, Article

In an Australian first, customer experience and research organisation The Realise Group has revolutionised...

Aussie Shoppers Rude Staff Bugbear

A recent Australian survey undertaken by Synovate Research has found that rude staff is the most loathed thing about...

Our Clients Say...

"From a global perspective our company rated it as outstanding and one of the best Mystery Shopping programs we have seen. From our experience with The Realise Group, we would have no hesitation in recommending them as your Mystery Shopping Company."

Estee Lauder

"The mystery shopping program has been very well received in our organisation and has been a central part of an overall performance improvement program at Red Rooster. I would not hesitate to recommend The Realise Group as a mystery shopping supplier."

Red Rooster

"The Realise Group are responsive and always available. They are quick and helpful with queries, creating new reports, and helping us to ensure all data is correct. They understand our business and are great at anticipating our needs."

Foodco Group

"We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program."

Chadstone Shopping Centre

"The Realise Group provide flexible and comprehensive reporting and quick turnaround of results. Furthermore, they are reliable and easy to deal with and have a “make it happen” service approach that allows us to react quickly to changing needs."

7 Eleven

"Everything is managed professionally and efficiently, and no request is too much trouble. They have also used their expertise to recommend changes to the programs which have been very well received by the network."

Tatts Pokies

"After working with several mystery shopping companies, Michael Hill partnered with The Realise Group in 2008. Specialising in behavioural identification and interpretation, The Realise Group have successfully assisted us to make definitive changes in our service delivery. The data gathered by The Realise Group's field based analysts directly correlates to our core KPI's and is utilised by both senior and frontline management to effect positive behavioural change on the sales floor."

Michael Hill