Experience counts

Our People

Some customer experience companies are run by bankers. Others are run by economists. The Realise Group is run by people who’ve spent their lives understanding customers. That experience counts for a lot. We understand what it’s like to be on the front line serving customers because we’ve been there. It makes a massive difference to the way we do things.

Katie Miles is a Managing Director who was once told, after completing a high school careers aptitude test, she’d make a great chimney sweep . Is an (unqualified) wine buff. Is a qualified shopaholic. Is known to spend many a night in with furry friend Ted (her dog). Has happily never perfected the shirshasana (yoga headstand).

Cecilie Munro is a Director with an eye for detail. Thinks spell check is an under-utilised resource. Has two cheeky children. Can change the oil on a car (but chooses not to). Lives to tell the tale of being bitten by a scorpion. Not known for her sporting prowess.

Rebecca Lockett is a Director who is frequently mistaken for Sandra Bullock. Is related to Jack Lockett, the oldest man in Australia who died at 110. Is training for the New York Marathon. Hides the latest Runners World magazine from her competitive husband. Likes to taste-test champagne.

Kate Gorman is a Business Development Manager who loves to talk. She is an only child. Wants to be a talk show host just like Oprah Winfrey (may explain the talking). Wishes the world would learn how to put a toilet roll on the right way. Has a huge crush on her two dogs Dakota and PJ.


Kaaran Clarke is an Account Manager who never says no to a chat. She loves to shop. Thinks the world of her 10 year old twin girls (who also inherited a love to shop). Spends her free time running or sharing a drink with friends. Not known for her ability to do the two of these together.

Jason Cook is a Marketing Manager who has mastered the art of Body Attack at his local gym. Went to school with Kylie Minogue. Has no connection to the Captain James Cook, the British explorer. Shares the same birthday as his identical twin. Never says no to chocolate cake.

Our Clients Say...

"From a global perspective our company rated it as outstanding and one of the best Mystery Shopping programs we have seen. From our experience with The Realise Group, we would have no hesitation in recommending them as your Mystery Shopping Company."

Estee Lauder

"The mystery shopping program has been very well received in our organisation and has been a central part of an overall performance improvement program at Red Rooster. I would not hesitate to recommend The Realise Group as a mystery shopping supplier."

Red Rooster

"The Realise Group are responsive and always available. They are quick and helpful with queries, creating new reports, and helping us to ensure all data is correct. They understand our business and are great at anticipating our needs."

Foodco Group

"We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program."

Chadstone Shopping Centre

"The Realise Group provide flexible and comprehensive reporting and quick turnaround of results. Furthermore, they are reliable and easy to deal with and have a “make it happen” service approach that allows us to react quickly to changing needs."

7 Eleven

"Everything is managed professionally and efficiently, and no request is too much trouble. They have also used their expertise to recommend changes to the programs which have been very well received by the network."

Tatts Pokies

"After working with several mystery shopping companies, Michael Hill partnered with The Realise Group in 2008. Specialising in behavioural identification and interpretation, The Realise Group have successfully assisted us to make definitive changes in our service delivery. The data gathered by The Realise Group's field based analysts directly correlates to our core KPI's and is utilised by both senior and frontline management to effect positive behavioural change on the sales floor."

Michael Hill