Mystery Shopper & Secret Shopping Programs
Mystery Shopping Programs
The Realise Group, established in 2000, provides customer experience measurement solutions throughout Australasia via it's Mystery Shopper & Secret Shopping Programs and is a market leader in its field.
Our customer measurement programs take a snapshot of your brand in action and are based on the specific objectives and needs of your business.
We provide mystery shopping (sometimes known as 'secret shopping') services to many of Australia's leading national and international brands and have developed programs that deliver and strengthen brand promise, further develop customer service culture, increase sales and identify your biggest opportunities for improvement.
The Realise Group has the most experienced, reliable and qualified team in Australia. Our attention to detail is paramount in everything we do. We pride ourselves on our mystery shopper recruitment process, ensuring that we employ only the most skilled secret shoppers in town.
We provide you with the best feedback data and we’re the best at helping you understand the results. We ‘get’ what working in retail is like, so we understand how to make a Mystery Shopping program work for the people at the front line of your business.
"From a global perspective our company rated it as outstanding and one of the best Mystery Shopping programs we have seen. From our experience with The Realise Group, we would have no hesitation in recommending them as your Mystery Shopping Company." - Estee Lauder
The Realise Group is a member of the Mystery Shopping Providers Association (MSPA), the Australian Market Research and Social Research Society (AMSRS), The Franchise Council of Australia (FCA), Customer Service Institute of Australia (CSIA) and the Australian Retailers Association (ARA).
To find out how a tailored program can assist your business please contact us on +61 3 9687 2360.
Super Shoppers are skilled secret shoppers that make detailed observations above and beyond regular mystery shopping. They provide careful feedback on the customer experience and can supply appropriate and subjective information to assist with strategic planning and development.
Unlike mystery shopping where specific pre-determined standards are assessed, a Super Shopper takes a more qualitative approach and is able to report on a series of detailed assessment criteria identifying specific problems and missed opportunities.
Our Super Shopper program provides businesses with the observations and recommendations they require to better understand what drives outstanding customer service and successful sales.
To find out more about our Super Shopper Program please contact us on +61 3 9687 2360.