News
Study: Retailers Listening and Making Customer Experience Matter
20 July 2010
Customer service in Australia has improved, according to the latest benchmarking data from The Realise Group, compiled from over 36,000 mystery shops conducted in the 2009 – 2010 Financial Year. Key... read more
PRESS RELEASE - Study: Customer service skills fall short of stimulating purchases
24 July 2009
Retailers are not doing enough in the current economic downturn to maximise the number of in-store purchases made by customers, according to the latest benchmarking data compiled by The Realise... read more
Strike while the iron is cold
24 November 2008
The traditional reaction during an economic downturn is to tighten spending wherever possible. At first glance, mystery shopping may seem like a luxury that retailers can do without until things... read more
7-Eleven and Bakers Delight win Franchise Excellence Awards
21 November 2008
The achievements of 7-Eleven and Bakers Delight have been recognised by the Franchising Council of Australia in the MYOB Excellence in Franchising Awards 2008. 7-Eleven won the... read more
Taking the mystery out of training needs
1 April 2007
In retail, or indeed any sector that directly interacts with customers, the shopfloor is the most crucial customer touch-point – the make or break of a sale. All a retailer’s... read more