Mystery Shopper Programs
We don’t send mystery shoppers to a store so you can read data. We send them so you can action change – and we’re the best in the business at what we do.
Our mystery shopping programs take a snapshot of your brand in action. We base them on your key performance indicators and key drivers of customer satisfaction.
The Realise Group has the most experienced, reliable and qualified team of mystery shoppers in Australia. We provide you with the best feedback data and we’re the best at helping you understand the results. We ‘get’ what working in retail is like, so we understand how to make a mystery shopping program work for the people at the front line of your business.
There’s a long list of clients we’ve worked with on our online clients page – have a look at that. Check out the ‘Why We’re Different’ section in our brochure as well. It’ll help you understand why we’re not your average mystery shopping provider.
The Realise Group is a member of the Mystery Shopping Providers Association (MSPA), the Australian Market Research and Social Research Society (AMSRS), The Franchise Council of Australia (FCA), Customer Service Institute of Australia (CSIA) and the Australian Retailers Association (ARA).