Experience counts

Mystery Shopper Programs

We don’t send mystery shoppers to a store so you can read data. We send them so you can action change – and we’re the best in the business at what we do.

Our mystery shopping programs take a snapshot of your brand in action. We base them on your key performance indicators and key drivers of customer satisfaction.

The Realise Group has the most experienced, reliable and qualified team of mystery shoppers in Australia. We provide you with the best feedback data and we’re the best at helping you understand the results. We ‘get’ what working in retail is like, so we understand how to make a mystery shopping program work for the people at the front line of your business.

There’s a long list of clients we’ve worked with on our online clients page – have a look at that. Check out the ‘Why We’re Different’ section in our brochure as well. It’ll help you understand why we’re not your average mystery shopping provider.

The Realise Group is a member of the Mystery Shopping Providers Association (MSPA), the Australian Market Research and Social Research Society (AMSRS), The Franchise Council of Australia (FCA), Customer Service Institute of Australia (CSIA) and the Australian Retailers Association (ARA).

Our Clients Say...

"From a global perspective our company rated it as outstanding and one of the best Mystery Shopping programs we have seen. From our experience with The Realise Group, we would have no hesitation in recommending them as your Mystery Shopping Company."

Estee Lauder

"The mystery shopping program has been very well received in our organisation and has been a central part of an overall performance improvement program at Red Rooster. I would not hesitate to recommend The Realise Group as a mystery shopping supplier."

Red Rooster

"The Realise Group are responsive and always available. They are quick and helpful with queries, creating new reports, and helping us to ensure all data is correct. They understand our business and are great at anticipating our needs."

Foodco Group

"We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program."

Chadstone Shopping Centre

"The Realise Group provide flexible and comprehensive reporting and quick turnaround of results. Furthermore, they are reliable and easy to deal with and have a “make it happen” service approach that allows us to react quickly to changing needs."

7 Eleven

"Everything is managed professionally and efficiently, and no request is too much trouble. They have also used their expertise to recommend changes to the programs which have been very well received by the network."

Tatts Pokies

"After working with several mystery shopping companies, Michael Hill partnered with The Realise Group in 2008. Specialising in behavioural identification and interpretation, The Realise Group have successfully assisted us to make definitive changes in our service delivery. The data gathered by The Realise Group's field based analysts directly correlates to our core KPI's and is utilised by both senior and frontline management to effect positive behavioural change on the sales floor."

Michael Hill