Experience counts

We’re an Australian company with systems and programs developed in Australia for the Australian market.


All media enquiries to:

Katie Miles
Managing Director
phone (03) 9687 2360

Our media resources section on this website can give you immediate access to high resolution images and recent media releases. To access this site please contact our Managing Director on (03) 9687 2360 or by email at katiemiles@therealisegroup.com.au

Press Coverage

Channel 10's The Living Room, Friday 12th April, 2013 - Jason Cunnigham interviews Kate Gorman, GM Field Agent, on the benefits of Mystery Shopping and how to earn quick cash using Field Agent. 

Herald Sun Newspaper, 27th April 2012 - 'The Serve to Conquer - Cheaper Stores also care for Customers' - news article on The Realise Group Mystery Shopping. 

Inside Retail Magazine, April 2012 - 'Come on, get appy' - new article on Field Agent.   

Australian Retail Association Retailer Magazine, February 2012 - 'The iPhone App that Pays Shoppers' - news article on page 18 on Field Agent.      

Herald Sun Newspaper, 22nd November 2011 - 'Champagne Shopping to make us feel a
bit Special' - news article on the frequency of VIP shopping. Interview with Katie Miles, Managing Director, The Realise Group. 

Channel 9's A Current Affair, October 14th 2011 - 'Get Paid to Shop' - interview with Kate Gorman, GM Field Agent Australia, on how consumers can make extra cash using our free crowdsourcing app, Field Agent, and how retailers can benefit from having eyes and ears in the store.

The Age Newspaper & Sydney Morning Herald, October 10th 2011 - 'In-store spy just not an appy shopper' - new article on benefits of using the Field Agent iPhone App in Australia.

The Age Newspaper, September 24th 2011 - 'Hey Big Retailers, Spend a Little Time with
your Clientele - they have dollars to line your coffers' - news article on The Realise Group Mystery






Our Clients Say...

"From a global perspective our company rated it as outstanding and one of the best Mystery Shopping programs we have seen. From our experience with The Realise Group, we would have no hesitation in recommending them as your Mystery Shopping Company."

Estee Lauder

"The mystery shopping program has been very well received in our organisation and has been a central part of an overall performance improvement program at Red Rooster. I would not hesitate to recommend The Realise Group as a mystery shopping supplier."

Red Rooster

"The Realise Group are responsive and always available. They are quick and helpful with queries, creating new reports, and helping us to ensure all data is correct. They understand our business and are great at anticipating our needs."

Foodco Group

"We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program."

Chadstone Shopping Centre

"The Realise Group provide flexible and comprehensive reporting and quick turnaround of results. Furthermore, they are reliable and easy to deal with and have a “make it happen” service approach that allows us to react quickly to changing needs."

7 Eleven

"Everything is managed professionally and efficiently, and no request is too much trouble. They have also used their expertise to recommend changes to the programs which have been very well received by the network."

Tatts Pokies

"After working with several mystery shopping companies, Michael Hill partnered with The Realise Group in 2008. Specialising in behavioural identification and interpretation, The Realise Group have successfully assisted us to make definitive changes in our service delivery. The data gathered by The Realise Group's field based analysts directly correlates to our core KPI's and is utilised by both senior and frontline management to effect positive behavioural change on the sales floor."

Michael Hill