Testimonials
“My first meeting with The Realise Group filled me with confidence. It wasn’t only their professionalism and understanding of the retail industry but their ‘can do’ attitude to what our needs were. They displayed flexibility and patience in the initial set-up of the mystery shop reporting.
The level of detail and information provided in the vast array of reports is invaluable to us in striving towards a higher level of customer service. It allows us to invest and design Education Programmes specifically targeted to areas were we need to improve and develop. It also plays an integral part in recognising our Top Performers.
From a global perspective our company rated it as outstanding and one of the best mystery shopping programs we have seen. From my experience with The Realise Group, I would have no hesitation in recommending them as your mystery shopping company.”
Patricia Jones
National Education Manager
Estee Lauder
“The mystery shopping program has been very well received in our organisation and has been a central part of an overall performance improvement program at Red Rooster. I would not hesitate to recommend The Realise Group as a mystery shopping supplier.”
Leonie Anderson
Marketing Director
Red Rooster
“We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program.”
Linda Coates
Chadstone Shopping Centre
"The Realise Group were professional and friendly. They not only produced all deliverables on time but were also accommodating in changes to the agreed schedule. The Realise Group contributed valuable ideas to the project which reflected their quick grasp of our business and requirements. We were very pleased with the overall exercise and the improvements it identified."
Adeel Khan
Business Assurance Manager
Department of Foreign Affairs and Trade
"I was particularly impressed with everyone's attention to detail throughout the entire process and their ability to meet our somewhat demanding deadlines with minimum fuss. The detail and thoroughness of each research report should be applauded, as I have rarely been left with such meaningful and useful reports as these. The Realise Group handled our project better than any other research company that I have dealt with in the past. I have no hesitation in using The Realise Group again in the future."
Tanya Wagner-Smith
Advertising and Marketing Manager
Clive Peeters Pty Ltd
"The Realise Group helped us design a questionnaire that is aligned to our brand and business standards. The result has been a meaningful program with a suite of valuable reports that allow us to pinpoint the areas in our business where service or processes are lacking. The quality of the data we receive means that we can confidently make business decisions based on the results. We now know where to focus our training and improvements, so we can invest wisely."
Mark Gilbert
Marketing Manager
Krispy Kreme Australia Pty Ltd