Who we are 

The Realise Group is a boutique market research and mystery shopping company with a focus on the measurement and evaluation of customer experience. We design and deliver a suite of services to help retailers and service providers bridge the gap between customer expectations and customer experience. These services include:

• Mystery shopping
• Store audits
• Exit interviewing
• Customer panels
• Customer satisfaction surveying
• Incentive and reward programs
• Customer service staffing at shopping centres.

The Realise Group’s philosophy and processes have enabled us to be the industry leaders when it comes to program and data integrity. Our holistic approach to capturing and improving the customer experience creates unparalleled value for clients who appreciate our integrated, responsive and high quality services.

We are a member of the Mystery Shopping Providers Association (MSPA), an international body for providers of mystery shopping services, and the Franchise Council of Australia, the peak body for the Australian franchise sector.

Call us if you want to work with people who:

• are passionate about retail and service 
• care enormously about the quality of the work we produce 
• are client focused and will help you achieve what you want to achieve 
• have a carefully recruited, thoroughly trained and reliable field team of mystery shoppers and market researchers 
• use technology in a way that makes everyone’s life easier, not harder 
• understand that the best information is that which is easy to understand and interpret 
• are all about performance improvement – not just collecting the data 
• can help you engage your staff and make them love your mystery shopping program 
• will work with you to make it happen!