Who we are 

The Realise Group is a boutique market research and mystery shopping company. We design and deliver a range of services that help Australian retailers and service providers understand what their customers want, and then deliver it in every store, every time.

These services include mystery shopping, customer panels, customer satisfaction surveying, incentive and reward programs and customer service staffing.

Call us if you want to work with people who:

• are passionate about retail and service 
• care enormously about the quality of the work we produce 
• are client focused and will help you achieve what you want to achieve 
• have a carefully recruited, thoroughly trained and reliable field team of mystery shoppers and market researchers 
• use technology in a way that makes everyone’s life easier, not harder 
• understand that the best information is that which is easy to understand and interpret 
• are all about performance improvement – not just collecting the data 
• can help you engage your staff and make them love your mystery shopping program 
• will work with you to make it happen!