Mystery Shopping 

With years of experience in mystery shopping, state of the art technology and a commitment to raising the bar, The Realise Group are the people to talk to about measuring the customer experience in your stores. We go beyond delivering “the basics” of Mystery shopping.

User-friendly reporting

There’s no use collecting the information if you can’t use it. We have a suite of valuable mystery shopping reports that provide the right information to the right people, and we can also customize or tailor-make virtually any report you can think of.

Our web-based system for collecting mystery shopping data enables fast turn-around of results. Reports are available on-line, or we can distribute them for you by email or as hard copies if required.

Questionnaire design

The Realise Group works closely with each client to develop an effective mystery shopping questionnaire that achieves the specific objectives of the program and is in-line with your training program, operational procedures and branding. We definitely do not believe in one size fits all mystery shopping questionnaires!

Accredited field force

Our Mystery Shopper accreditation program ensures that all shoppers are up to the task before they are sent out on assignment. Our extensive database of Accredited Mystery Shoppers across Australia and New Zealand allows us to match the shoppers to your customer profile if required. We also have global affiliates and can take your program worldwide.